Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Am I eligible for a Refund / Return? To be eligible for a return, your item must be lightly used, or unused in the original packaging. If you no longer have access to the original packaging, any other form of packaging will be okay. Please contact our support team with a video or picture for us to inspect the condition of the item.
My order arrived in a faulty condition, what do I do? To ensure a smooth return, please inform us within 60 DAYS of receiving your order with proof that the item is faulty. Please contact our support team with a video or picture. We will either reship the item to you free of charge, or refund you in full.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 days), and the time it takes your bank to process our refund request (5 to 10 business days).
In case you made a mistake, place a duplicate order or want to cancel for some other reason, please contact our customer service ASAP (preferably within 1 hour)! Orders can be canceled up to 1 hour after placing them. After 1 hour you can only return the product after receiving it.
If your order is still in transit, unfortunately, we can not cancel it since it already left our warehouse and it's on the way to you.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to our warehouse before contacting us.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Our company Graziabellezza is not liable for false/incorrect shipping information submitted by a customer.
If you made a mistake on your shipping address while placing your order please contact us with the correct information within one hour so our customer service team can help rectify the issue. Unfortunately, once the order is fulfilled, we are unable to edit the shipping address. Due to the high volume of orders, we are unable to stop/cancel the order while in transit. Please ensure your shipping address is correct before finalizing your order.
If your package had not been delivered and was returned to the sender due to an insufficient or incorrect address provided at checkout, unfortunately, we can't issue a refund.
Graziabellezza is not liable for delayed/lost/late packages shipped via our logistic partners.
In case your order gets lost/delayed at any step of the shipping process, we can't issue a refund since Graziabellezza incurs the shipping cost at the time of the shipment. In this instance we can only reship your order at our cost. Thank you for your patience and understanding in these uncertain times.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
Please make sure to include the following information:
- Your name
- Order number
- Proof of purchase
- Video or photo of the faulty product
- Delivery address
- Contact phone number
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.